Client Care
Questions
How do I order?
Our online checkout isn't open yet. For now, pick your piece and size, then press Enquire / Order. Your email app will open with a note to us, and we'll write back to confirm your size, delivery and payment.
Which currency are your prices in?
For now, our prices are in Australian dollars (AUD).
Do your prices include tax?
Yes. Our prices include GST, and duties and taxes are included at checkout.
How do your pieces fit?
Have a look at our size guide. If you're still unsure, send us a message and we'll help.
What sizes do you offer?
Every piece comes in AU sizes 6–16. Sizes are Australian, and match UK sizing (AU 6 = UK 6).
How much is delivery?
We send every order from Melbourne, Australia. Delivery is a flat rate, in Australian dollars. Australia (all states): A$15 standard or A$30 express. New Zealand: A$30 standard or A$50 express. Rest of the world, including the UK: A$45 standard or A$75 express. There's a full table on our delivery page.
Can I return or exchange?
We're still putting our returns policy together, and we'll share it here before you can order online. In the meantime, if you have a question about a return, please write to us. Your statutory rights are not affected.
How can I contact you?
Email us at houseofsamora@gmail.com. A real person will write back.
Can't see your question here? Just ask us.